Frequently Asked Questions
What are the freight charges?
Nationwide - orders over $100 - FREE
Nationwide - orders under $100 - $6.99
Rural delivery - additional $4.50
We do not offer delivery to P.O. Boxes or Saturday delivery at this time.
*** We accept orders only within New Zealand***
Please note that all deliveries must be signed for, if no-one is home a card is left and you will need to pick up your package from the depot, or give authority to the courier company to leave it without a signature.
What will happen if I have few packs of nappies that I cannot use because my baby has grown out of that size?
As part of our service you are more than welcome to exchange any unopened packs with other sizes, also we can mix your box to the sizes you like.
This rule does not apply on Huggies bulk boxes as we are required by the manufacturer not to retail any opened boxes or opened packs, so once the bulk box or the pack is opened it cannot be exchanged, please contact Kimberly Clark on 0800 733 703 if you want to inquire or for product complaints.
How long would it take for deliveries?
Within Christchurch delivery is typically either same day or the next working day.
- South Island delivery - 2-3 working day
- North Island delivery- 2-3 working days.
- For Rural deliveries allow an extra 1-2 days.
Delivery days are Monday to Friday.
We do not offer Saturday delivery at this time.
From our end we do our best to dispatch orders promptly so that our customers get their orders as soon as possible.